A new customer experience
Let people reach you using their favorite tool
With so many choices you want to provide easy and accessible access for all audiences. The young prefer social networks while most adults and senior may be inclined to talk to an agent. You do not have to compromise your level of service, our Ominichannel Contact Centre gives agents the tools needed for successful high-demand contact management.
All while serving your customers from the most convenient and safe location.
Key features
- Omnichannel distribution
- Universal interaction queue
- Automatic dialing
- Omnichannel recording
- Intelligent self-service
- Crosschannel supervision
- Multichannel collaboration
- Reporting and AI Analysis
- Unified configuration
- Native integrations